BluGemBack to BluGem ↗The details, clearly
Privacy Policy
How we handle your information, your choices, and how to reach us.
BluGem LLC · Effective October 9, 2026
Who this policy covers
BluGem LLC operates BluGem and Ailuno. This policy covers blugem.io, websites.blugem.io, walkthroughs.blugem.io, agents.blugem.io (including Voice Agents), samples.blugem.io, the original RIDGE Roofing concept site, and ailuno.io. It covers inquiries and information used to provide the services offered on these sites. This policy does not cover LUX membership accounts or Cold Call Desk account and product data.
Information you provide
When you contact us or order a service, we receive the details you choose to provide, such as your name, business name, email, phone number, project requirements, correspondence, listing links, photos, and brand assets. For work that needs access to your tools, we also use the account permissions and business information necessary for the agreed project. Please do not send payment card numbers, passwords, or sensitive personal information in an ordinary message.
Payments and subscriptions
Stripe processes checkout and subscription payments. We receive order, customer, billing, payment-status, and subscription information needed to fulfill your order and provide support. Full card details are entered with the payment provider, rather than in our marketing pages. Stripe and any other provider you choose to use have their own privacy notices.
Browsing and website features
Our hosting and security providers process technical information such as IP addresses, browser and device details, requested pages, and timestamps to deliver and protect the sites. Some pages load fonts or other resources from external providers, which receive the information needed to deliver those resources. Ailuno saves your chosen appearance preference in your browser. You can remove saved preferences through your browser settings; doing so can reset the experience.
Contact tools and sample websites
BluGem’s project planner prepares a message in your email app or lets you copy or download a brief. We receive that brief when you send it to us. Email, telephone, SMS, and WhatsApp links open the relevant service; clicking a link does not itself submit a project or enroll you in marketing messages.
Forms on samples.blugem.io are demonstrations: their entries stay in the current page and are not submitted or saved by the demo. The original standalone RIDGE Roofing concept site is different: submitting its forms sends and stores the entered contact details, project information, and preferred appointment details in its demonstration database. No real roofing appointment is booked. Use fictional sample details when trying either version.
How we use information
We use information to answer inquiries, prepare proposals, create and deliver the work you request, manage hosting and maintenance, administer payments, provide support, protect our services, and meet applicable legal and recordkeeping obligations. Project materials may be processed with design, automation, or AI tools appropriate to the agreed work. A client’s customer data should only be provided where the client is authorized to share it and the project requires it. Any separate data-processing agreement for a client project also applies.
Service providers and disclosures
Information is shared as needed with providers that support hosting, storage, payments, communications, and project delivery. These may include ChatGPT Sites and Cloudflare for hosting, Stripe for payments, and the email, messaging, and software providers involved in your request. When you choose WhatsApp or another external service, its own privacy terms also apply. We may disclose information when required by law or reasonably necessary to address fraud, security issues, or legal claims. We do not sell, rent, or share mobile information with third parties or affiliates for their marketing or promotional purposes.
Text messages and consent
Providing a phone number, visiting a site, or buying a service does not by itself authorize promotional texts. Text messaging originator opt-in data and consent are not shared with third parties, except aggregators and providers of text messaging services as necessary to operate the program. Messaging providers and carriers process information needed to deliver messages. Reply STOP to opt out or HELP for assistance, or contact hello@blugem.io. The requested BluGem follow-up program is described in our SMS Privacy Policy and SMS Terms.
Retention and your choices
We keep information for the purposes described here, taking account of project delivery, ongoing services, support, consent and opt-out records, and applicable legal or accounting requirements. There is no single retention period for every type of record. You can ask us to access, correct, or delete your information, or raise a privacy concern, at hello@blugem.io. Depending on your location and applicable law, additional rights may apply. We may need to verify your identity, and some information must be retained for legal obligations or to honor an opt-out.
International processing and security
We work online with service providers that may process information in countries other than your own. Applicable privacy protections can differ by location. No transmission or storage system can be guaranteed completely secure. Contact us if you believe information supplied to us has been misused.
Children, updates, and contact
These business services are not directed to children under 13. Please contact us if you believe a child has supplied personal information so we can address it. Updates to this policy will be posted with a revised effective date; additional notice will be provided where required. Contact BluGem LLC at hello@blugem.io or +1 (949) 849-4556.